Quality Assurance

Northlink College’s Quality Management System (QMS), used to ensure Quality Assurance, is guided by the principles and beliefs expressed in the College’s Quality Policy, Mission and Vision. The college is committed to providing quality education and training to its students/clients and deems quality an integral in all operations of the institution. The scope of Northlink’s QMS includes Education and Training (our core business) as well as the support services/functions which directly or indirectly impacts Education and Training. The effectiveness of the QMS is monitored through various internal audits, the analysis of feedback (Customer Surveys and Customer Complaints) as well as Management Reviews.

The core values of our Quality Management System for Quality Assurance are based on the eight (8) principles of the ISO 9001 Standard, see diagram on the right.

The core values of our Quality Management System for Quality Assurance are based on the eight (8) principles of the ISO 9001 Standard, see diagram below.

The major objectives which we strive to achieve are:

To satisfy stated and implied needs of our customers

To provide quality service which meet the requirements

To continually identify opportunities for improvement

To provide our staff with job satisfaction

NORTHLINK COLLEGE IS ISO 9001:2015 CERTIFIED

The CEO’s Office and Northlink College commit to implementing integrated organisational management systems through consistent maintenance and improvement of total quality management. Performance according to our values, will support the mission of Northlink College and enhance our reputation for quality performance.

INTERNAL AUDITS

Various internal audits are performed by the quality audit team throughout the academic year. This is crucial to gather information on what works well and what hinders performance in the College as a whole.

The following internal audits are conducted:

Campus Readiness
Registration Audits
Programme Audits
Campus Self-Assessment
Portfolio Audits

SURVEYS

Annual surveys are conducted with various stakeholders, internal and external, to assess satisfaction across various aspects of our operations.

These include:

Student Satisfaction Surveys
Staff Surveys
Supplier Surveys
Partnership Surveys

MATURITY MODEL

Northlink College is proud to implement the Maturity Model, introduced by the Department of Higher Education and Training (DHET) in collaboration with the British Council.

This self-assessment tool is designed to:

Enhance quality across key areas such as college culture, people, systems, processes, structures, and technology.
Evaluate the college’s capabilities for continuous improvement.
Identify areas for growth and set strategic goals.
Measure progress effectively.

By adopting the Maturity Model, Northlink College strengthens its commitment to delivering excellence in education and driving meaningful change in the sector.