Quality Assurance

Northlink College’s Quality Management System (QMS), used to ensure Quality Assurance, is guided by the principles and beliefs expressed in the College’s Quality Policy, Mission and Vision. The college is committed to providing quality education and training to its students/clients and deems quality an integral in all operations of the institution. The scope of Northlink’s QMS includes Education and Training (our core business) as well as the support services/functions which directly or indirectly impacts Education and Training. The effectiveness of the QMS is monitored through various internal audits, the analysis of feedback (Customer Surveys and Customer Complaints) as well as Management Reviews.

The core values of our Quality Management System for Quality Assurance are based on the eight (8) principles of the ISO 9001 Standard, see diagram on the right.

The core values of our Quality Management System for Quality Assurance are based on the eight (8) principles of the ISO 9001 Standard, see diagram below.

The major objectives which we strive to achieve are:

To satisfy stated and implied needs of our customers

To provide quality service which meet the requirements

To continually identify opportunities for improvement

To provide our staff with job satisfaction

NORTHLINK COLLEGE IS ISO 9001:2008 CERTIFIED

The CEO’s Office and Northlink College commit to implementing integrated organisational management systems through consistent maintenance and improvement of total quality management. Performance according to our values, will support the mission of Northlink College and enhance our reputation for quality performance.

INTERNAL AUDITS

Various internal audits are performed by the quality audit team throughout the academic year. This is crucial to gather information on what works well and what hinders performance in the College as a whole.

The following internal audits are conducted:

Campus Readiness
Registration Audits
Programme Audits
Campus Self-Assessment
Portfolio Audits

QUALITY AWARENESS

Newsletters are sent to staff on a regular basis to keep staff informed about quality-related matters.

CUSTOMER SURVEYS

STUDENT SURVEYS

Northlink College carries out annual surveys to establish exactly how our students feel about our services and facilities. For this purpose, surveys are distributed to students on a quarterly basis.

It is important for Northlink College to continually improve the quality of our services and feedback from our students reveals whether their expectations were met. The results of the surveys allow us to determine trends and identify the areas in which we exceed expectations, areas where we perform well and those we need to improve upon.

The purpose of the Student Surveys is to measure the quality levels in key areas in Education and Training.

View Latest Survey

STAFF SURVEYS

Staff satisfaction at work depends on a number of factors, including the opportunity to use their skills and talents, recognition for good work, development opportunities and the work environment. An employee’s level of satisfaction also depends on personal characteristics, such as his disposition.

The purpose of the Staff Survey is to determine the satisfaction levels of the staff at the college in particular areas.

View Latest Survey