PURPOSE AND RATIONALE OF THE QUALIFICATION
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:
· Stock control.
· Customer service.
· Visual display merchandising.
· Help desk operations.
After successful completion of this qualifications learners will be able to:
· Understand the sector in which they work.
· Provide customers with a high level of service.
· Operate effectively and efficiently in their area of specialisation.
This qualification has been developed to allow people within the industry to advance in an area of specialisation or
to move into other areas of specialisation in the sector.
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