PURPOSE AND RATIONALE OF THE QUALIFICATION
This qualification will serve to link the NQF Level 2 National Certificate: Wholesale and Retail Operations
qualification and the FET Certificate: Generic Management. The current gap in the learning pathway for Wholesale
and Retail (W and R) practitioners will be filled by this qualification. It will serve as the second in the Wholesale and
Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will
experience personal growth and development, workplace succession planning will be more readily achieved.
The operational process includes; ordering stock, receiving, dispatching, stock control, cash control, sales and
marketing and displaying, responsible credit promotion, perishable foods preparation, sales and display and the
running of an informal small business.
This qualification will serve to provide the Wholesale and Retail sector with personnel that can perform the operation functions
to industry standards, optimise productivity and improve service levels. The qualifying learner will undergo
personal development that will contribute to social and economic development.
The learner assessed as competent against this qualification will be able to:
· Ensure a positive customer experience in a W and R business unit.
· Explain how employees can influence the objectives of a W and R business unit.
The scarce and critical skills list compiled by the South African Department of Labour includes many of the
competencies in this qualification. The occupations associated with these competencies are listed as:
· Sellers: Sales Persons and Assistants, Representatives.
· General and Finance Administrators.
· Trade Union Officials.
· Checkout Operators and Office Cash Clerks.
· General Clerks.
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