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Marketing Assistant

Remuneration: R12000 per month TCTC
Benefits: Compulsory pension deducted from TCTC. Performance bonus.
Location: Cape Town, Somerset West
Education level: Diploma
Job level: Junior/Mid
Job policy: Employment Equity position
Type: Permanent
Reference: ##SMAssistant2017
Company: Somerset Mall

Job description
Join the vibrant and dynamic marketing team at Somerset Mall as the marketing assistant where you will be responsible for assisting the marketing manager, marketing coordinator, and sales manager in the effective implementation of the marketing strategy including assisting with the coordination of events and exhibition sales, overseeing all set-ups and breakdowns of exhibitions and ensuring all that all controls are in place and are adhered to at all times, marketing and sales administration, public relations, digital, integrated marketing communications and tenant communication.

The marketing assistant will lend support and be actively involved as and when required to achieve the marketing team’s objectives and strategy outputs. Specific duties include but are not limited to the following:
To assist with all marketing activities, events and promotions as and when required.
To assist the sales manager with exhibition setups, exhibition administration and client liaison.
To assist the marketing manager with negotiating joint ventures, partnerships and sponsorships to further maximise the budget.
Assist with implementation of the event, to oversee set up process and day to day operation of events as instructed.
To ensure that all exhibitions and external promotions are professionally staged with carpeting, flooring, proper lighting etc and at all times enhance the Somerset Mall shopper’s experience.
To oversee all court set-ups and breakdowns and to ensure that the rules and regulations are adhered to at all times / OHSA compliance.
To directly brief and coordinate all crew/ maintenance assistant activity relating to court display set-ups
To liaise with all relevant departments to ensure communication between all departments.
To take responsibility for all assets used in promotional court displays including flooring, stanchions, stands and the like and to ensure these assets are properly stored and managed accordingly.
To act as the day-to-day centre’s liaison with all service providers contracted to sell media, space and any advertising platforms within Somerset Mall.
To collate any reports as needed by the marketing manager and sales manager.
To monitor all sundry sales stock in-centre and instruct repairs with service providers as needed in line with their SLA’s
Ensure event information is included in tenant updates, website and all newsletters as necessary and to assist in sourcing pictures and content as required.
Assist with general office tasks and admin as required.
To maintain all competition files and records in accordance with CPA / POPI Act as required and to ensure compliance at all times.
Ensure that customer data is collected at every possible event and to ensure this data is loaded into the website database for future communication opportunities.
Keep database up to date and clean (segment per category, demographics)
Maintain all on-site and off-site marketing store rooms and to ensure they are kept clean and neat.
Update the stock lists for each store room and keep them up to date.
Oversee systems with regards to control of marketing collateral.
Assist with various tasks as and when required with the aim of achieving marketing objectives.
To be available for overtime work as and when required including weekends if required.
Dealing with public/tenants with regards to marketing complaints.
Assist marketing manager with digital platforms and social media content / new website development (provide all content, check for errors, etc.)
Continuous website updates (news, events, exhibitions, store directory, tenant promotion, contact details, photo gallery, etc.)
Ensure that the full event and promotion calendar information is kept up-to-date on the website and app.
Feedback on how to improve usability and increase downloads.
Send out all tenant communication (memos, emails, newsletters, SMS)
Organise tenant meetings (schedule, invite, coordinate)
Arrange new tenant meetings / welcome gift.
Regularly meet with tenants remarketing strategy and upcoming events.
Providing marketing and sales support to all tenants (promotion of tenant offers and events)
Manage tenant database (update and clean for emails, calls etc.)
Complete a daily mall walk to check exhibitions and ensure that tenants adhere to SM “house rules”.
To ensure that the full exhibitor and promotion calendar information is kept up-to-date on the website.
To ensure that all information staff are informed about all exhibitions and external promotions.
To ensure publicity for all exhibitions and external promotions where relevant.
To liaise with tenants and regional head offices on an ongoing basis to encourage the use of the promotional areas and to consider opportunities for possible co-events.
Please email your CV with a motivational cover letter stating why you are applying for this position and how your abilities and skills would suit the position. In line with our employment equity policies, preference will be given to previously disadvantaged candidates.

Should you receive no correspondence by 14 July please consider your application as unsuccessful.

PR/marketing diploma or degree
Digital/social media experience
Great communication skills in both English and Afrikaans
Task orientated and deadline driven
Attention to detail
Master of multitasking/high energy/team player

Camilla Lor
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Vacancy position:
Online Shopping Assistant, a leading South African online retailer, is looking for smart, customer-obsessed
extraordinary minds.If you're results-oriented, self-motivated with attested retail/e-commerce
experience, we want to hear from you. This is your opportunity to kick-start your career.
We're passionate about the potential of e-commerce and delivering a premier customer
experience and so are the people who work for us. Excellence in prioritising daily tasks and
confidence in interacting with internal and external partners should be part of your DNA.
Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking
for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven
to simplify and innovate.
Your responsibilities will include:
 Deliver timely, accurate and professional customer service.
 Resolve product or service problems by utulising your listening skills to clarify our
customer's query; assess any service failure to identify the root-cause and take
appropriate action.
 Communicate with our customers via phone, email and chat.
 Utilize a variety of software tools to navigate to a resolution.
 Liaise between internal departments to solve our customer queries.
 Take ownership of our customers and ensure their needs are met in accordance with
being Africa’s most customer-centric company.
We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking
people to join us. We offer a great working environment and a promise that you won’t be
bored as long as you are prepared for hard work and want to be part of building something
We seek to employ Extraordinary Minds, people who are:
 Customer obsessed and what it means to deliver an exceptional service
 Competitive: Although innovation is important, GREAT requires a lot of work.
 Curious and Teachable: Always questioning the status quo, hungry for knowledge
and experience no matter what they already know
 Hardworking
 Smart: Able to identify the root cause of a problem and solve it
 Comfortable working in a fast-paced high-pressure environment and thrive on
delivering quality work at hyper-speed
 Collaborative and mindful of the impact of their actions on the team
 Energetic
 Emotionally resilient and comfortable with ambiguity and constant change
 Ability to approach problems logically and with good judgment to ensure the
appropriate customer outcome.
 Excellent written and verbal communication skills in English.
 Customer centric, the ability to delight our customers.
 High level of computer literacy - excellent typing, phone and computer navigation
skills to navigate the Internet and internal systems
 Accountable and responsible, has integrity and takes ownership regardless of whose
‘problem’ it is.
Are you an Extraordinary Mind?
You need to be strong in both root cause analysis and driving to action – in other words,
you need to be a thinker and a doer, and doing doesn’t happen only during work hours…..
You need to be passionate about the potential of e-commerce and delivering a worldclass
customer experience. And, because we operate in a fast-growing, quick-moving
environment, we’re looking for someone who is entrepreneurial, thrives under change, and
always looks for solutions to do something better and faster. You will be at the cutting edge
of developing new concepts for In short, we need you to think like an
owner of the business.
Qualifications and experience:
 Successfully completed NQF Level 4/Matric/Grade 12
 Preferable Min. 6-12 months customer service experience
 Flexibility to work rotational shifts which includes weekends, public holidays and
overnight work.
The Environment:
 employees are entrepreneurial and dynamic, smart, customer
obsessed, fun and have the shared ambition of being the leading ecommerce
company in Africa
 We have fun, work hard, take ownership, work in teams to create solutions, and are
always open to direct feedback/new ideas on where we can improve
 We are short on ego and high on output
 We are doers and not only thinkers, it’s all in the execution after all
 We love what we do and what we are creating

contact for more assistance.
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